Payment instructions
Payment method is as follows
- PayPal / Credit Card
Shipping instructions
We will arrange the delivery after confirming the payment for the goods ordered by the customer. If you need to return and exchange, please be sure to contact customer service center.
[Delivery Guide]
Delivery method: SF Express
Residential and Specific Area Express: All residential and specific areas in Hong Kong include: Outlying Islands, Hong Kong and Kowloon District Governments, Public Affairs Agencies and Schools
Shunfeng store / SF service point / smart cabinet self-acquisition: for the SF Express service center, SF station and the smart cabinet address
Distribution range: delivery address can be applied to all districts
Delivery time: Normal delivery time is generally 2-5 working days from the date of payment. Hot items sometimes exceed 10 working days, excluding Saturdays, Sundays and legal holidays.
Shipping costs: Single order full of HK$400, free shipping on this order! However, if the single order amount is less than HK$400, an additional HK$30 shipping fee (basic weight) will be added and the shipping cost will be automatically added by the system.
*When the product is requested for return, the freight caused by the refund must be borne by the customer. The amount of the returned product is deducted from the shipping cost of HK$30 (basic weight).
*After the status in the delivery preparation, the delivery cannot be retained, the delivery information cannot be modified, the address cannot be changed, and the delivery and return cannot be cancelled.
* If the delivery information is unclear or the error is caused by the return and re-delivery of the courier, the additional cost must be borne by the customer.
Exchange / Return Policy
※Please confirm the option information such as the color and quantity of the product before purchase. Once the payment is successful,the default is to agree to the return policy.
In general, after we receive the returned product, it takes about three weeks to send a refund to the customer.
1. Cancellation of application instructions before delivery
When the order status is ‘Payment Successful’, the customer can apply for cancellation/refund to the customer service. After the customer service center confirms, the customer can be notified again whether the order can be cancelled/refunded.
*Cannot cancel order if the order status is "Product preparation"
2. Delivery and return exchange application instructions
For products that meet the return conditions, please be sure to contact the customer service within 14 days of receipt and provide relevant information, we will confirm the processing as soon as possible.
Customers who have received the return notification will be returned within 3 days of receiving the notice and will not be processed after the deadline.
1. Bad and wrong goods
1) When the customer requests a return or refund, the delivery department can only process the refund after signing the receipt, and the return shipping cost will be borne by this website.
2) When the customer requests to re-deliver the original product, the round-trip shipping fee will be borne by this website. *For any exchange due to the products problem or quality, please request in 30 days of receipt. Otherwise, the exchange process will not be proceeded.
2. Return application for personal reasons
1) When returning and refunding for personal reasons, the delivery department can only process the refund after signing the receipt, and the return shipping cost must be borne by the customer.
2) When it is required to change to other goods for personal reasons, the return shipping costs shall be borne by the customer.
3. The following circumstances do not support the return and exchange application:
1. Goods that are more than 14 days from the date of receipt.
2. Goods that affect secondary sales due to opening or damage.
3. Discounted merchandise and merchandise purchased with points.
4. Return the goods without prior application for return.
5. The official website has listed the goods that cannot be exchanged and returned.
INSTAGRAM
